Shipping policy

SHIPPING POLICY

Effective Date: September 19, 2026

Soul de Almas and Soul of Light currently offer and ship products only to valid addresses within the United States.

We reserve the right to decline orders addressed to P.O. boxes, territories, or locations that are not serviced by the selected shipping carrier.

Processing and Delivery Times

Processing and shipping times displayed on our website, provided in a quote, or included in an order confirmation are estimates unless a delivery date is expressly stated as guaranteed.

Soul de Almas and Soul of Light will make reasonable efforts to ship orders within the timeframe communicated to the customer.

If a delay prevents us from meeting a promised timeframe, we will contact the customer and provide any options required by applicable law, which may include accepting a new estimated date or canceling the unshipped items for a full refund.

For custom products, the production timeframe is separate from and additional to the shipping transit time.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

When permitted by law, additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Packages Marked as Delivered

If tracking information shows that a package has been delivered but it has not been received, the customer should contact both the shipping carrier and Soul de Almas or Soul of Light as soon as possible so that the available options can be reviewed.

For assistance with an order, please contact:

Email: Soul.almadeluz@gmail.com